Return and Refund Policy

Last Updated: October 14, 2026

At Peony Clothing Store, we want every customer to feel confident when shopping for apparel online. If your purchase does not meet your expectations, please review the return and refund guidelines below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order. To qualify, the T-shirt must be unworn, unwashed, undamaged, and in its original condition, with any original tags still attached.

For hygiene and quality reasons, items that have been worn, washed, altered, or damaged after delivery may not qualify for a return unless the issue is covered by applicable consumer protection laws.

2. How to Request a Return

To begin the return process, email iridarian@outlook.com with your order number, the item you wish to return, and the reason for your request. If the product arrived defective, incorrect, or damaged, please include clear photographs to help us assess the situation.

Our support team will review your request and provide return instructions when the return is approved. Please do not send merchandise to an address before receiving authorization.

3. Refund Processing

Once your returned item has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be submitted to your original payment method.

Please allow 5–10 business days after approval for the refund to appear in your account. Your bank or payment provider may require additional processing time.

4. Incorrect, Damaged, or Defective Items

If you receive a T-shirt that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. We will review the circumstances and determine an appropriate resolution, which may include a replacement or refund, subject to applicable law.

5. Return Shipping Costs

For returns due to a change of mind, an incorrect size selection, or personal preference, the customer is responsible for return shipping costs unless otherwise required by law.

If a return is necessary because of an error attributable to our store or a confirmed defective product, we will provide appropriate assistance with the return shipping arrangements.

Original shipping charges are generally non-refundable unless the law requires otherwise.

6. Order Cancellations

Please contact us promptly if you need to cancel an order. Cancellation requests are subject to the order's fulfillment status. Once an order has entered processing or shipping, cancellation may no longer be possible.

Your statutory cancellation and withdrawal rights, where applicable, remain unaffected.

7. Contact Us

For questions about returns, exchanges, or refunds, contact:

Peony Clothing Store
Email: iridarian@outlook.com

We appreciate your business and will work to address eligible return requests fairly and efficiently.