Shipping Policy

Last Updated: October 14, 2026

Peony Clothing Store aims to make ordering everyday apparel straightforward and convenient. This policy explains how we prepare, dispatch, and deliver T-shirt orders.

1. Order Preparation

After your payment has been successfully confirmed, please allow up to 72 hours for order preparation.

During this period, we verify order details, check product availability, and prepare the items for shipment. Preparation may take longer during peak shopping periods, public holidays, or unexpected operational disruptions.

2. Shipping and Delivery Estimates

After your order has been dispatched, the estimated delivery period is 3–5 days.

Delivery estimates begin after dispatch, not when the order is first placed. The total time from purchase to delivery therefore includes both the preparation period and the shipping period.

These estimates are not guaranteed delivery dates. Actual transit times may vary depending on the destination, carrier capacity, local delivery conditions, and customs processing where applicable.

3. Shipping Confirmation and Tracking

When tracking information is available, it will be provided through the order confirmation or shipping notification process.

Please allow time for the carrier's tracking system to register the parcel after dispatch. If tracking information does not update immediately, the package may still be moving through the carrier network.

4. Customer Shipping Information

Customers are responsible for entering a complete and accurate delivery address, including the recipient's name, street address, city, postal code, and any required delivery details.

If you discover an address error, contact iridarian@outlook.com immediately. We cannot guarantee changes once an order has entered fulfillment or has been handed to the carrier.

Additional charges or delays caused by incomplete or incorrect address information may be outside our control.

5. Delayed or Missing Packages

Unexpected events, including severe weather, carrier interruptions, customs inspections, and peak-season volume, may affect delivery.

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will review the available tracking information and help determine the appropriate next steps.

6. Customs and Import Charges

For international shipments, customs duties, import taxes, or clearance fees may apply depending on the destination country's rules.

Where these charges are imposed and are not included in the checkout price, the customer may be responsible for paying them, subject to applicable law and any disclosures made at checkout.

7. Damaged or Incorrect Deliveries

If a parcel arrives visibly damaged or contains an incorrect item, contact us at iridarian@outlook.com. Include your order number and relevant photographs so we can investigate and determine an appropriate resolution.

8. Contact Us

For shipping questions or delivery assistance, please contact:

Peony Clothing Store
Email: iridarian@outlook.com

We appreciate your patience while your order makes its way to you.